Privacy Policy

Who we are

Mediclean Specialist Services Ltd (company number 17486745) is responsible for personal information collected through this website. Contact us at admin@medicleanspecialistservices.co.uk or on 01245 956 646 about this notice or to exercise your rights.

Website enquiries

When you use our contact form, we collect your name, email address and message, plus your phone number and service selection if you provide them. We use these details to respond, discuss your requirements and prepare a quote where requested. We need your name, email address and message to process an online enquiry. Please avoid including identifiable patient information or other sensitive personal information in the form.

For enquiries about a contract you may enter into with us, we use the information to take steps at your request before entering into that contract. For other enquiries, our legitimate interests are responding to correspondence and managing requests for our services.

Where the information goes

The form saves enquiries in our WordPress administration area and sends an email notification containing the enquiry to our team. Our website hosting and email service providers process the information to deliver and store it on our behalf.

The form also uses a short-lived identifier derived from your IP address to limit repeated submissions. Our legitimate interest is protecting the form from spam and misuse. The website’s security and hosting systems may also record connection details to help operate and protect the site.

How long we keep information

We keep enquiry information while we respond and follow up. When deciding when to delete it from the website and our email records, we consider whether the enquiry is closed, whether it became a job, and whether we need to retain a record to meet legal obligations or deal with a dispute. The form’s submission limit expires after ten minutes without a further accepted submission.

Your rights

Depending on the circumstances, you can ask for access to your information, correction, deletion, restriction of its use, or a copy in a portable format.

You can object to processing based on our legitimate interests. To exercise any of your rights, contact us using the details above. You can also complain to the Information Commissioner’s Office.